Delivery & Return Policy
Delivery:
- Average Delivery will take 1 to 2 days
- We ensure delivery within 1 day, but can take up to 3 days. (Special items are excepted)
- Delivery locally in Kuwait Is 1 KD of charge at the moment
- GCC shipping is flat 3 KD and is delivered within 5-14 business days.
Return Policy:
- you can return any item in case you have received damaged or opened with no cost . if you do not like the product , and you would like to return it within 14 days, you will be charged the delivery cost of return cost of 1 KD.
- Customer will bear Credit Card charges for refunds of returned orders.
- in order to return an item , the items should have all its packing intact , not used and in a re-sellable condition . Otherwise the item will not be returned.
Shipping Damage:
- If the product(s) arrives at your door with apparent damage, Please refuse to sign it and then contact us immediately .
- If you have already accepted the parcel and found it was damaged, please contact us within 24 hours by email ( Support@emarketkw.com ) or phone after the parcel arrived.
- Do not throw away any packing material.
Factory Defect:
- If you have received your product(s) with factory defect, please email us within 48 hours after you have received the parcel.
- The product(s) which you want to return must be in new with its original packaging and also in unused condition.
- In case we cannot provide a replacement or exchange the product(s), we will arrange a full refund to you.
- Any other cases depend on the situation.
Once the return is approved by us, the item must be returned to us within 2 days after you have received it. The returned product(s) must be in good condition with original packaging.
If the returned item is confirmed defective or damaged, we will send a new one . Otherwise, if proved to be functional we will send the original item back to you . The delivery charges therefore should considered on the client .
you can always contact us at
By Phone : 1811115
WhatsApp : 1811115
